Privacy Policy

Last Updated: January 1, 2026

Introduction

Welcome to ForestWay Hiking's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

ForestWay Hiking respects the privacy of our users and customers. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner with that information. This Privacy Policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us.

Information We Collect

We collect information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us.

Personal Information

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the services you use. The personal information we collect may include the following:

  • Contact Information: Name, email address, postal address, phone number, and other similar contact data
  • Account Information: Username, password, and other security information for authentication and account access
  • Payment Information: Credit card numbers, bank account information, and billing addresses when you make purchases
  • Profile Information: Preferences, interests, hiking experience level, and demographic information
  • Communication Data: Information contained in or relating to any communication that you send to us or through our services

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. This may include:

  • Log and usage data (IP address, browser type, operating system)
  • Device information (device type, screen resolution, device identifiers)
  • Location data (approximate geographic location based on IP address)
  • Cookies and similar tracking technologies
  • Website analytics and performance metrics

How We Use Your Information

We use the information we collect or receive for various purposes, including to:

  • Provide, operate, and maintain our website and services
  • Process your transactions and manage your bookings for hiking tours
  • Send you booking confirmations, updates, and administrative information
  • Respond to your inquiries, comments, feedback, and provide customer support
  • Send you marketing and promotional communications (with your consent)
  • Personalize your experience and deliver content tailored to your interests
  • Monitor and analyze usage trends, preferences, and activities on our website
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations and protect our legal rights
  • Improve our website, services, marketing efforts, and customer relationships

Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, data analysis, email delivery, hosting services)
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process
  • Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation
  • With Your Consent: We may disclose your personal information for any other purpose with your consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use include:

  • Essential Cookies: Required for the operation of our website and enable you to navigate and use its features
  • Performance Cookies: Collect information about how you use our website to help us improve its performance
  • Functionality Cookies: Allow us to remember choices you make and provide enhanced features
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

We implement various security measures including:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of personal information on protected servers
  • Regular security assessments and vulnerability testing
  • Access controls and authentication requirements for our staff
  • Regular monitoring for suspicious activities and security breaches

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Right to Access: You have the right to request copies of your personal information
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete
  • Right to Erasure: You have the right to request that we erase your personal information under certain conditions
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions
  • Right to Object: You have the right to object to our processing of your personal information under certain conditions
  • Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time

To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Third-Party Websites

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal data, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our website and services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your privacy rights, please contact us:

We will respond to your inquiry within 30 days of receipt.

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